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CURRENT NEWSLETTER
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Lindemann Chimney Supply sells wholesale only to the chimney and hearth industry.
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 August 2006
Attitude
Success is a matter of having a positive attitude and applying motivational principles on a daily basis. The Longer you live the more you will realize the impact attitude has on life.
Attitude is more important than facts; it is more important than the past, than education, than money, than circumstances, than failures, than success, than what other people think or say or do. It's more important than appearance, giftedness, or skill. It will make or break a company, a family, or a home.
The remarkable thing is we have a choice every day regarding the attitude we will embrace for that day. We cannot change our past, we cannot change the fact that people will act in a certain way.
We cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our own attitude. Be certain that life is ten percent what happens to you and ninety percent how you react to it. It is the same for all of us - We are each in charge of our own attitude.
Good Ethics
Make certain that your ethics policy starts at the top level so that company management sets an important example for all employees. Be certain to communicate ethics policies to all employees. Then make sure your company conveys a clear, professional message to the public concerning the ethics of your organization and the expectations you hold for your employees.
Establish a customer service program and train each employee accordingly. Make sure the program covers basic expectations on everything from telephone courtesy to handling dissatisfied customers.
Make sure that all employees recognize that customer complaints are an opportunity. They can provide you with a chance to clear up a misunderstanding with a valued customer or identify a very real problem within your own organization. Always seek to treat each customer fairly, demonstrate sound business practices and resolve disputes in a fair and expeditious manner.
Be certain that your advertising says what it means and means what it says. Any form of deceptive and misleading advertising will only hurt your business and reputation in the long run.
Don't undervalue or overvalue your products or services. Doing either could lead to unrealistic customer expectations. In order to help your customer to make a more informed buying decision, be forthcoming with detailed information about your business, its products and services, and anything else you deem pertinent to a situation.
If you're a legitimate business you should have nothing to hide. If your customer thinks he/she is being withheld information, they usually will go elsewhere.
Volume Pricing Missing
From New Catalog!
As you can see, we've revamped our catalog to contain more technical information. In the re-design we neglected to include volume discounts on caps and dampers! The same discount structure is in effect. On chimney caps, 50 or more caps (any combination) receive a 5% discount, 100 or more receives a 15% discount. Dampers, purchase 5 or more, get a 2.5% discount and purchase 10 or more and receive a 7% discount.
We apologize for the oversight and will fix it in our next edition. Cut this out and staple it into your catalog to remind you!
“You can have everything in life you want
if you will just help enough people get what they want.”
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