 |
|
  |
|||||||||||||||||
|
|
|
|
|
|
|
|
|
|
|
|||||||||
|
|
        |
|||||||||||||||||
|
|
|
CURRENT NEWSLETTER
|
|
|
||||||||||||||
|
Lindemann Chimney Supply sells wholesale only to the chimney and hearth industry.
|
|
 July 2007
Leadership Lessons Part Two
A good leader must learn to encourage and inspire his staff. An important factor is learning to reinforce right behavior. If you do this well, your employees will strive above your expectations to please you.
You can limit, even cut off, this enthusiasm with one simple communication error. It's using the "Great, but..." statements.
Here's an example: "You did a great job organizing the job, bit I really expected it to be completed sooner."
Some managers use "Great, but..." statements because they don't want to leave their people thinking that everything is all right.
No matter what the reason, these statements have a demoralizing effect on staff. You can get around a "Great, but..." statement by separating your feedback with time, or by separating your statements. Notice how the same example, slightly re-worded, still pushes for achievement: "You did a great job organizing the job, everything seemed to run smoothly. I was pleased with the way it turned out. Did you expect it to take that long?"
It takes thought and practice to remove those "...buts" from our statements, yet the effort pays enormous dividends in morale.
-Adapted from Strategies
|
|
|
BACK ISSUES OF OUR NEWSLETTERS
July 2007
June 2007
May 2007
April 2007
March 2007
Jan/Feb 2007
December 2006
November 2006
October 2006
September 2006
August 2006
June 2006
May 2006
April 2006
March 2006
February 2006
January 2006
December 2005
November 2005
October 2005
September 2005
August 2005
July 2005
June 2005
May 2005
April 2005
March 2005
February 2005
January 2005
December 2004
November 2004
October 2004
September 2004
August 2004
July 2004
June 2004
May 2004
April 2004
March 2004
February 2004
January 2004
December 2003
November 2003
October 2003
September 2003
August 2003
July 2003
June 2003
|
|
|
|||||||||||
|
|
|
|||||||||||||||||
